Frequently Asked Questions
The Answers You Need
What is your return policy?
At Colour Craft we want you to love your purchase. If you receive a faulty item please contact us and we will happily exchange or refund you.
We only offer returns on faulty items not change of mind purchases.
How much is shipping?
We offer a flat rate shipping cost of $8 or $10 for rural addresses. You can expect your item to be shipped on overnight courier and within 1 - 2 business days, unless stated otherwise.
How do I use my Wheat Bag?
Your wheat bag can be used Hot or Cold.
To heat place in your microwave with a glass of water and heat in 30 second increments. Ensuring you do not overheat and check regularly to avoid overheating.
To cool place in a plastic bag and put into your freezer for upwards of 45 minutes.
Can I pick my order up?
Yes, you can. Please continue to the shipping section when you are checking out and choose Timaru pick up. You will be sent an email confirmation of pick up details and address when your order is ready for pick up.
Do you do wholesale?
Yes, here at Colour Craft we love to work with other small businesses in NZ. Drop us an email or fill in our Get In Touch form and we can get some info back to you.